Shopping
  • Master & Dynamic is offering 20% off purchases of €300 or more or 25% off purchases of €500 or more with discount codes GIVEBF20 and GIVEBF25 (excludes gift cards, gift wrap, engraving, the BAPE collection, and the AWAY collection). This promotion cannot be combined with any other discount or offer at checkout. This promotion is valid through December 2, 2020, 2:59 AM EST and is exclusive to MasterDynamic.com and cannot be redeemed at any other retailer or partner.

  • For every qualifying product from the Master & Dynamic AWAY collection we will contribute 100% of Net Profits to MusiCares, a non-profit organization that provides preventative, recovery, and emergency support to the music community. Net profit is calculated based on the actual retail price of the individual product sold, minus cost of goods and operating expenses.

    For example, (Retail Price $499) - (Product Cost $200) (Freight/duty/shipping $20) - (Sales expense $179) = $100 Net Profit.

    Charitable contributions are valid on all Master & Dynamic x AWAY merchandise, regardless of date of purchase. There is no maximum or guaranteed minimum contribution amount.

  • To do our part in helping our community, Master & Dynamic donated 10,000 N95 face masks to New York-Presbyterian and Mount Sinai Hospitals to keep those most at risk safer as they fight COVID-19.
    From April 23 through April 30th, we held a Friends & Family Sale. With your support, we donated enough meals to feed over 80,000 New Yorkers for one day through City Harvest, New York’s largest food rescue organization.

  • To check your order status, simply log into your account and click "Order History", or email our customer service department at support@masterdynamic.com

  • Your credit card will be charged within 24 hours from the time you place your order.

  • You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.

  • Please contact our support team at support@masterdynamic.com or call us at 1-888-814-5411 immediately if you would like to make changes to your order.

  • Only order history and shipping address are stored in your account. Your credit card information will not be stored.

  • Gift cards are available in Accessories in the following amounts: $129, $159, $199, $329, $399, $458, and $549. Gift cards can be sent directly to the recipient or to you. To purchase multiple gift cards, kindly keep adding them to your cart. If any assistance is needed, email us at support@masterdynamic.com

Shipping, Returns, & Warranty
  • Master & Dynamic continues to function with our standard shipping policy and terms but given the unprecedented times that COVID-19 has created, please note there could be delays on deliveries depending on your area of residence or chosen reception location.

  • We offer complimentary shipping via FedEx Ground. Orders placed Mon-Fri by 1pm EST are typically shipped the same day. If you would like your purchase shipped via second-day or overnight, please select this option during checkout. An additional fee will be added to your purchase total.

  • We will email you the tracking information for your shipment once your order leaves our warehouse.

  • Replacement Parts ship complimentary UPS Ground, or equivalent services in the other regions.

  • We currently ship to the United States, Canada, United Kingdom, and Europe. To change regions, simply click on the region icon near the Cart on the top right corner of the website and select from the list of shipping destinations. We will continue to launch shipping to other regions. For updates, subscribe to our email list or follow us on Twitter (@MasterDynamic).

  • You will be charged the quoted amount at time of checkout. VAT and Duties are not charged to you upon delivery.

  • We guarantee our products against defects in materials or workmanship for a period of two years from the date of original purchase on our website or from an authorized Master & Dynamic retailer or reseller. If you believe your product is defective within the warranty period, please contact us at support@masterdynamic.com. Please include your product’s serial number, proof of purchase, telephone number and full return shipping address in your message to us. Once your warranty is verified, you will be issued a return authorization and instructions for a return shipment. Please read our Warranty Policy for more details and exceptions.

  • All products purchased from our website, except for our wireless speaker, may be returned within 14 days of purchase for a full refund, no questions asked. For our wireless speaker, it may be returned within 30 days of purchase for a full refund. To initiate such a return please contact us at support@masterdynamic.com. Please include your product’s serial number and full return shipping address in your message to us, and we will issue a returns authorization and send you a prepaid shipping label for return shipment in the original Master & Dynamic packaging. To return the speaker, Master & Dynamic will provide specific packing instructions as well as new packaging should the original packaging no longer be available. This returns policy is also valid for our accessories products, with the restriction that ear pads and cables purchased as accessories can only be returned if they have not been used. Products purchased from one of our authorized resellers will follow the reseller’s returns policy. Master & Dynamic does not accept returns or exchanges of Master & Dynamic products purchased from other retailers. Furthermore, we do not accept returns or deliveries without a valid returns authorization from our customer service desk at support@masterdynamic.com.

  • To initiate any return, please contact us at support@masterdynamic.com. Be sure to include your product’s serial number and full return shipping address, and we will issue a returns authorization and send you a prepaid shipping label for return shipment in the original Master & Dynamic packaging. To return the speaker, Master & Dynamic will provide specific packing instructions as well as new packaging should the original packaging no longer be available.

  • Refund is paid within 5 business days of our receiving and approving your returned item. Refunds are in the form of original payment. We do not refund overnight shipping or gift wrapping charges.

Personal Account
  • You can request a new password, by clicking here and selecting “I Forgot My Password” where you will be prompted to enter your email. You will receive an email with a link to reset your password.

  • Registering your product will allow us to serve you more quickly and efficiently by having your product verification information in advance.

Where To Buy
Master & Dynamic products are available for purchase at select retail partners around the globe. For Where to Buy MA770 Wireless Speaker, click
here

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For sales inquiries, please contact us at sales@masterdynamic.com