- What is the status of my order?
You can check your order status by logging into your account and clicking on Order History, or by contacting support at firstname.lastname@example.org.
- When is my credit card charged?
Your credit card will be charged within 24 hours from the time you place your order.
- Do you offer gift wrapping?
Yes, we can wrap your item in our signature gift wrap and ribbon, and include a card with your personal message. A $5 fee is added to your purchase total. This option is available during checkout.
- How do I cancel or change an order?
Please contact our support team at email@example.com or call us at 1-888-814-5411 immediately if you would like to make changes to your order.
Shipping & Returns Questions
- What is your shipping policy?
We offer complimentary two-day express shipping via UPS. Orders placed Mon-Fri by 1pm EST are shipped the same day. If you would like your purchase shipped overnight, please select this option during checkout. An additional fee will be added to your purchase total.
- When is the tracking reference received?
We will email you the tracking reference for your shipment once the package leaves our warehouse.
- What is your return policy?
All products purchased from our website may be returned within 14 days of purchase for a full refund, no questions asked. To initiate such a return please contact us at firstname.lastname@example.org. Please include your product’s serial number and full return shipping address in your message to us, and we will issue a returns authorization and send you a prepaid shipping label for return shipment in the original Master & Dynamic packaging. This returns policy is also valid for our accessories products, with the restriction that ear pads and cables purchased as accessories can only be returned if they have not been used. Products purchased from one of our authorized resellers will follow the reseller’s returns policy. Master & Dynamic does not accept returns or exchanges of Master & Dynamic products purchased from other retailers. Furthermore, we do not accept returns or deliveries without returns authorization.
- How long does the return process take?
Once we have received and approved your returned item, a refund will be issued in 1-2 business days. Refunds are in the form of original payment. We do not refund overnight shipping charges.
- Do you ship internationally?
We currently ship to the United States, Canada, and Europe. To change regions, simply click on the region icon near the Cart on the top right corner of the website and select from the list of shipping destinations. We will continue to launch shipping to other regions throughout 2015. For updates, subscribe to our email list or follow us on Twitter (@MasterDynamic).
- How are replacement parts shipped?
Replacement Parts ship complimentary UPS Ground.
- Same-day Delivery in NYC
Same day delivery is available for orders placed 9:30 am - 6:30 pm EST in Manhattan. If your item(s) is in stock in our New York City warehouse and the delivery address is located in one of the approved zip codes, you will be presented with an “UberRUSH” shipping option during checkout. After you submit your order you will receive an email confirmation and your product will arrive within the day. Please be sure to provide your phone number and exact shipping details during checkout.
- Warranty Policy
We guarantee all our products against defects in materials or workmanship for a period of two years from the date of original purchase on our website or from an authorised Master & Dynamic retailer or reseller. If you believe your product is defective within the warranty period, please contact us at email@example.com. Please include your product’s serial number, proof of purchase, telephone number and full return shipping address in your message to us. Once your warranty is verified, you will be issued a return authorization and instructions for return shipment. Please read our Warranty Policy for more details and exceptions.
- Cleaning / Storage
We use top quality lambskin leather on our headphones. The ear pad is connected to the headphone via magnets. To remove, gently pull the earpad off the headphone. To clean your ear pads, simply use a quality leather cleaning solution. When not in use, keep your headphones in the provided carrying case to protect them from dirt and other substances.
- How does my remote work?
The inline remote has been designed to work with all Apple products running iOS. Some remote functionality may not work with Android, Blackberry, or Windows devices.
All troubleshooting information can be found in your product’s manual at the bottom of this page. If you have additional questions, please contact us at firstname.lastname@example.org or call us at 888-814-5411.
- Gift Cards
Gift cards are available in the following amounts: $129, $159, $199, $329, $399, $458, $549, and $549. Gift cards can be sent directly to the recipient or to you. To purchase multiple gift cards, kindly keep adding them to your cart. If any assistance is needed, email us at email@example.com. Digital gift cards will be available in early 2015.
- Hearing Health Guidelines
The NIDCD (National Institute on Deafness and Other Communication Disorders) offers this simple rule of thumb to prevent Noise Induced Hearing Loss (NIHL): avoid sound exposure that is “too loud, too close or too long.” Here are some general references to sound levels that occur in everyday life: refrigerator humming (45 dB); normal conversation (60 dB); city traffic (85 dB); motorcycles (95 dB); an MP3 player at full volume (105 dB); sirens (120 dB); firecrackers (150 dB). Damage can happen in a single event or gradually over time. One-time exposure to sounds louder than 110 decibels and extended exposure to sounds over 85 decibels can cause harm. Indicators of NIHL include hearing loss and tinnitus -- a constant ringing, buzzing or roaring in the ears.
- Sound Isolation vs Noise Cancellation
Sound isolation is a passive, physical method of reducing external noise that uses optimized materials and designs to reduce the ambient noise that enters through your headphones. Noise cancellation is an active, electronic method of reducing unwanted ambient sound that adds processed sound to your audio to reduce the perception of ambient noise.
Our current headphones achieve very high ambient noise reduction through passive sound isolation techniques, particularly our MW60 and MH40 models with their over-ear design.
- View Technical Specifications
- Why should I create an account?
Creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. We’ll be adding more features to the account page in the near future.
- Do I need to create an account to place an order?
You do not need an account to place an order, although we do recommend it. Creating an account allows you to view order history, warranty information, and sign up for our newsletter.
- Do you store my credit card information?
Your order history and shipping address are the only two things we store in your account. Your credit card information will not be stored.
- How do I reset my password?
You can request a new password, by clicking here and selecting “I Forgot My Password” where you will be prompted to enter your email. You will receive an email with a link to reset your password.
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