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The inline remote has been designed to work with all Apple products running iOS. Some remote functionality may not work with Android, Blackberry, or Windows devices.
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It is important to periodically clean the ear tips and bodies of Master & Dynamic earphones, as well as the acoustic filter found at the end of each earphone body. Doing so will help ensure consistent audio performance. Even small amounts of debris, dirt and wax can dramatically reduce or eliminate sound output.
To clean the acoustic filter, follow these steps:
Remove the tips from the earphone bodies;
Remove acoustic filter by turning counter clockwise;
Fully submerge acoustic filter in hydrogen peroxide for a few minutes to allow the debris, dirt or wax to
loosen; Apply hydrogen peroxide to a clean cotton swab or soft cloth to gently scrub the acoustic mesh. Let dry completely; To clean the ear tips, wipe using mild soap or isopropyl alcohol.
Master & Dynamic guarantees this product against defects in materials or workmanship for a period of one year from the date of original purchase on our website or from an authorized Master & Dynamic retailer or reseller.
If returned within the warranty period, Master & Dynamic will at its discretion either repair the defective product or replace it with a repaired or refurbished product of identical specifications as the returned product.
This limited warranty is in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.
Master & Dynamic shall have no liability of any kind for any direct, indirect, incidental or consequential damages or expenses that arise from the use of this product, including use-related damage to the product's exterior.
Master & Dynamic has partnered with Clyde to allow you to purchase an extended warranty with accidental damage from handling protection coverage for your Master & Dynamic products.
If you have purchased the Accidental Damage Protection Plan through Clyde and are looking to make a warranty claim, click here. Our Accidental Damage Protection Plan through Clyde can be purchased on our website at checkout or after completing your purchase here. For more details on the coverage offered through our Accidental Damage Protection Plan, click here.
Master & Dynamic’s Limited Warranty does not cover normal wear and tear to items such as blown drivers, battery degradation from normal use, cut cords, bent jacks, damage to the product's exterior, loss or theft.
Parts subject to wear and tear such as ear pads and cables, will be replaced only in case of malfunctioning due to material or manufacturing defects, and only once during the warranty period of your product.
You will void your warranty if you disassemble your earphones or expose them to excessive moisture.
If you believe this product is defective within the warranty period, please contact us at support@masterdynamic.com.
Please include your product’s serial number, proof of purchase, telephone number and full return shipping address in your message to us.
Conditional to serial number, proof of purchase, and warranty validity, you will be issued a return authorization and instructions for return shipment.
Please note that the dispatch of a replacement product will only take place after our receipt of the defective product.
For questions regarding your product’s warranty, please contact Master & Dynamic Support at support@masterdynamic.com.