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Product Support
MC300
Wireless Charge Pad and Headphone Stand
FAQ
  • Center your MW08 Sport earphone case on the markers on the base of the MC300's Charge Pad with the LEDs facing upwards.

  • A power supply is not included with the MC300 wireless charge pad. A USB-C to USB-C cable is included. To charge, you will need to plug the MC300 into a USB-C power source.

  • Plug in the USB-C connector and connect to an AC adapter or powered USB-C port.

  • A minimum of 15W power adapter is required. For best results, we recommend a 30W power adapter.

  • A breathing white LED indicates that a device is actively charging on the wireless charge pad.

  • A solid white LED indicates that the MC300 is connected to a power source. A breathing white LED indicates that a device is actively charging. A red LED indicates that a foreign object is detected on the charge pad. A cycling white and red light indicates you are connected to an insufficient power source (less than 15W).

  • Yes, it is normal for your device to get warm while wirelessly charging.

  • The MW08 Sport case charges to 50% in 30 minutes and 100% charge in 100 minutes. The earphones charge within the case at the same rate using any charger, 50% within 15 minutes and 100% within 45 minutes.

  • Wired charging is faster than wireless charging.

  • To clean the MC300 canvas pad and aluminum base, use a damp cloth with soapy water. Do not use alcohol or other cleaning substances, and do not submerge the product.

  • Yes, they will charge less efficiently but will charge.

Warranty

Master & Dynamic guarantees this product against defects in materials or workmanship for a period of one year from the date of original purchase on our website or from an authorized Master & Dynamic retailer or reseller. Batteries are also guaranteed for proper functioning for a period of one year from the date of original purchase. Defective batteries are covered by Master & Dynamic’s Limited Warranty but battery wear from normal use is not covered. If returned within the warranty period, Master & Dynamic will at its discretion either repair the defective product or replace it with a repaired or refurbished product of identical specifications as the returned product. This limited warranty is in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Master & Dynamic shall have no liability of any kind for any direct, indirect, incidental or consequential damages or expenses that arise from the use of this product, including use-related damage to the product's exterior. Master & Dynamic’s Limited Warranty does not cover normal wear and tear to items such as blown drivers, battery degradation from normal use, cut cords, bent jacks, damage to the product's exterior, loss or theft. Replaceable parts subject to wear and tear such as cables will be replaced only in case of malfunctioning due to material or manufacturing defects, and only once during the warranty period of your product. The serial number and proof of purchase are required in order to enact the warranty for products purchased on our website or from an authorized retailer or reseller. This policy is also applicable to products received as a gift. If we need to replace your product due to a battery defect, your product will be new or equivalent to new in performance and reliability. You will void your warranty if you disassemble your product or expose them to excessive moisture. If you believe your product is defective within the warranty period, please contact us at support@masterdynamic.com. Please include your product’s serial number, proof of purchase, telephone number, and full return shipping address in your message to us. Conditional to serial number, proof of purchase, and warranty validity, you will be issued a return authorization and instructions for return shipment. Please note that the dispatch of a replacement product will take place after our receipt of the defective product. For questions regarding your product’s warranty, please contact Master & Dynamic Support at support@masterdynamic.com.If returned within the warranty period, Master & Dynamic will at its discretion either repair the defective product or replace it with a repaired or refurbished product of identical specifications as the returned product. This limited warranty is in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Master & Dynamic shall have no liability of any kind for any direct, indirect, incidental or consequential damages or expenses that arise from the use of this product. Master & Dynamic’s Limited Warranty does not cover normal wear and tear, to items such as blown drivers, battery degradation from normal use, cut cords, bent jacks, loss or theft. Replaceable parts subject to wear and tear such as ear tips and cables will be replaced only in case of malfunctioning due to material or manufacturing defects, and only once during the warranty period of your product. The serial number and proof of purchase are required in order to enact the warranty for products purchased on our website or from an authorized retailer or reseller. This policy is also applicable to products received as a gift. If we need to replace your product due to a battery defect, your product will be new or equivalent to new in performance and reliability. You will void your warranty if you disassemble your product or expose it to excessive moisture. If you believe your product is defective within the warranty period, please contact us at support@masterdynamic.com. Please include your product’s serial number, proof of purchase, telephone number and full return shipping address in your message to us. Conditional to serial number, proof of purchase, and warranty validity, you will be issued a return authorization and instructions for return shipment. Please note that the dispatch of a replacement product will take place after our receipt of the defective product. For questions regarding your product’s warranty, please contact Master & Dynamic Support at support@masterdynamic.com.