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Product Support
MC100 Wireless Charge Pad
Manuals and Documentation
FAQ
  • Center your MW08 Sport earphone case on the MC100 Wireless Charge Pad with the LEDs facing upwards.

  • To charge with the MC100 Wireless Charge Pad, plug in the USB-C connector and connect to an AC adapter or powered USB-C port.

  • A power supply is not included with the MC100 wireless charge pad. A USB-C to USB-C cable is included. To charge, you’ll need to plug the MC100 into a USB-C power source.

  • A breathing white LED indicates that a device is actively charging.

  • A solid white LED indicates that the MC100 Wireless Charge Pad is connected to a power source. A breathing white LED indicates that a device is actively charging. A red LED indicates that a foreign object is detected on the charge pad.

  • Yes, it is normal for your device to get warm while wirelessly charging.

  • The MW08 Sport case charges to 50% in 30 minutes and 100% charge in 100 minutes. The earphones charge within the case at the same rate using any charger, 50% within 15 minutes and 100% within 45 minutes.

  • Wired charging is faster than wireless charging.

  • If you are using a power source with a minimum of 5V/1.2A, the MC100 Wireless Charge Pad will charge your device at 5W. If you are using a power source with a minimum of 9V/1.2A, the MC100 Wireless Charge Pad will charge your device at 10W.

  • To clean the MC100 canvas pad and aluminum base, use a damp cloth with soapy water. Do not use alcohol or other cleaning substances, and do not submerge the product.

Warranty

Master & Dynamic guarantees this product against defects in materials or workmanship for a period of two years from the date of original purchase on our website or from an authorized Master & Dynamic retailer or reseller.

If returned within the warranty period, Master & Dynamic will at its discretion either repair the defective product or replace it with a repaired or refurbished product of identical specifications as the returned product. This limited warranty is in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.

Master & Dynamic shall have no liability of any kind for any direct, indirect, incidental or consequential damages or expenses that arise from the use of this product.

Master & Dynamic’s Limited Warranty does not cover normal wear and tear, cut cords, bent jacks, loss or theft. Replaceable parts subject to wear and tear such as cables and USB ports will be replaced only in case of malfunctioning due to material or manufacturing defects, and only once during the warranty period of your product.

The serial number and proof of purchase are required in order to enact the warranty for products purchased on our website or from an authorized retailer or reseller. This policy is also applicable to products received as a gift.

If we need to replace your product, your product will be new or equivalent to new in performance and reliability. You will void your warranty if you disassemble your product or expose it to excessive moisture. If you believe your product is defective within the warranty period, please contact us at support@masterdynamic.com. Please include your product’s serial number, proof of purchase, telephone number and full return shipping address in your message to us. Conditional to serial number, proof of purchase, and warranty validity, you will be issued a return authorization and instructions for return shipment. Please note that the dispatch of a replacement product will take place after our receipt of the defective product. For questions regarding your product’s warranty, please contact Master & Dynamic Support at support@masterdynamic.com.